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Customer Satisfaction v/s Customer Delight
Added On:
Wed 12/Nov/2014
Last Updated:
Wed 12/Nov/2014
Blog Name:
Customer Satisfaction v/s Customer Delight
Description:
The business of dealing with and serving customers is tricky and unpredictable. What works for one segment of customers may not be the most suitable option for any other customer segment. To complicate matters even more, customer experience is often manifested over several “layers”, depending on how much the service delivery matches their service expectations.
http://www.zonkafeedback.com/customer-satisfaction-vs-customer-delight/
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