Description:
For service sector, IVRS has emerged as a revolutionary technology. Be it the after-sales process of a call center, an inbound call center run by a hospital or telemarketing division of a banking, IVRS has been successfully deployed to help them integrate and automate their calling processes. Primarily, IVRS is used to take incoming calls and set up predefined messages. Mainly the functions of IVR system can be separated into different parts:
1. Technician Sign in
2. Technician Sign out
3. Trouble Reporting
The Interactive Voice Response Solution has following features:
Voice recognition
Text-To-Speech
Automatic Call Routing
Multi language capabilities
100% Blind Recording
Intelligent Routing of Multiple Applications
Integration
Designing Call Flow
Private Automatic Branch Exchange
The IVR or Interactive voice response is a must for all service industry that needs to establish communication 24 hours. It is a great invention for the human service and serves the demands in a very friendly manner. Especially for customers, who want a self reply to their questions, IVR is the only tool in this area.
Ecosmob has developed Dynamic Interactive Voice Response creator solution which allows to create interactive menu with multiple branches. For more details, Contact us:
http://www.ecosmob.com/dynamicivrbuilder/
sales@ecosmob.com
http://www.freeswitchservice.com/solutions/freeswitchivr.html
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