Description:
Top 5 Advantages of Integrating VICIDial and Zoho
Do you want to improve the productivity of your staff? Then, VICIDial with Zoho integration can help you in many ways. Don’t have much idea about this? Don’t fret, we will discuss that in detail in this post.
VICIDial is regarded as one of the most popular open source call center solutions, which is used in contact centers, call centers and customer support centers for inbound as well as outbound calling. On the other hand, Zoho is one of the most commonly used CRM systems that are used to maintain the data of leads, customers and prospective customers. For operational purposes, agents need to continually switch between these two solutions. To make it easier for the agents to operate, we offer VICIDial and Zoho integration service.
Some of the major benefits of VICIDial and Zoho integration are listed below:
1. Get hold of customer data from Zoho records within VICIDial solution
Using VICIDial, if you are answering an inbound call or making an outbound call, a popup window will appear within the VICIDial call center solution. This popup window will show you all details of the current lead. This is the record that is stored in the Zoho CRM system yet available in the VICIDial.
2. Add new record in Zoho from VICIDial solution
With Zoho and VICIDial solution integration, you can add newly collected data in Zoho without leaving the VICIDial window. And you can do this when a blank popup window appears in the VICIDial screen while you receive a call from a new lead.
3. Automated check for matching records
If you integrate Zoho and VICIDial solutions and insert a new record, then an automated check will be performed by the solution in order to make sure that the new record is unique. Apart from this, it also ensures that you can add the same lead to different campaigns.
4. Update Zoho records from VICIDial solution
With the integration of VICIDial with Zoho CRM, you get the ability to update the records of Zoho during a call, without even leaving the VICIDial window. A popup window will appear in the VICIDial for the lead, and all you have to do is to update the records. It will then be automatically updated in the Zoho.
5. Detailed information about each activity
You will not only get to know all the information in detail about each and every operation, but also the name of the person who has made the changes. This is a great advantage of CRM and call center system integration indeed, as this lets you track all the operations.
Once you integrate Zoho with VICIDial solution, you can enjoy the features of both solutions under one single window. And this will lead to increased productivity as well as revenue.
Like it already? Then contact Elisiontec today and get a free demo. We will show you what wonders this integration of Zoho CRM and VICIDial solution can do for your business.
You may also visit http://www.elisiontec.com/vicidial-zoho-integration/ for more details
http://www.elisiontec.com
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